Delivery and Returns

We deliver all over the world.  If you cannot find your country when checking out, please contact us.

 

Mainland France:

The standard shipping method is Colissimo (tracked, not signed for) or Lettre Prioritaire with tracking for needles only or a book/magazine only (items less than 3cm thick).  If you prefer a signed for service, a supplementary cost applies. 

We also now offer an option for delivery to a Colissimo collection point (Point Relais or post office).  If you choose this option, a screen will appear after payment allowing you to choose your collection point.

Colissimo (tracked, not signed for):
Value up to €69 - €5.90
Value over €69 - FREE!

Colissimo (tracked and signed for):
Value up to €69 - €8.40
Value €69 to €100 - €2.50
Value over €100 - FREE!

Colissimo delivery to a post office or collection point of your choice:
Value up to €69 - €5.50
Value over €69 - FREE!

For items less than 3cm thick – Lettre Prioritaire with tracking:
Needles only up to 50g (total weight of package) - €2.00
Needles only up to 100g (total weight of package) - €2.50
Book/magazine only up to 250g - €3.75

Book/magazine only up to 500g - €4.95
Over 500g – shipped via Colissimo

 

Belgium

Charges are calculated according to the  value or the weight (for needles only) of your order.  Shipping methods are Colissimo International for parcels, or priority letter post (not tracked) for needles only (items less than 3cm thick).

We also offer an option for delivery to a Colissimo collection point (Point Relais or post office).  If you choose this option, a screen will appear after payment allowing you to choose your collection point.

Colissimo International (to your home):
Value up to €75 - €10.00
Value over €75 - €5.00

Colissimo International (delivery to a post office or service point of your choice):
Value up to €75 - €9.00
Value over €75 - €5.00

For items less than 3cm thick – priority letter post:
Needles only up to 50g (total package weight) - €2.00
Neeldes only up to 100g (total package weight) - €2.50

 

Europe Zone 1 - Germany, Luxembourg and the Netherlands

Charges are calculated according to the  value or the weight (for needles only) of your order.  Shipping methods are Colissimo International for parcels, or priority letter post (not tracked) for needles only (items less than 3cm thick).

Colissimo International (to your home):
Value up to €75 - €10.00
Value over €75 - €5.00

For items less than 3cm thick – priority letter post:
Needles only up to 50g (total package weight) - €2.00
Neeldes only up to 100g (total package weight) - €2.50

 

Europe Zone 2 – United Kingdom, Ireland, Spain (not including islands), Portugal, Italy, Austria

Charges are calculated according to the  value or the weight (for needles only) of your order.  Shipping methods are Colissimo International for parcels, or priority letter post (not tracked) for needles only (items less than 3cm thick).

Colissimo International (to your home):
Value up to €75 - €11.50
Value over €75 - €6.50

For items less than 3cm thick – priority letter post:
Needles only up to 50g (total package weight) - €2.00
Neeldes only up to 100g (total package weight) - €2.50

 

Europe Zones 3/4 – All other EU countries, Balearic Islands and Switzerland
 

Charges are calculated according to the  value or the weight (for needles only) of your order.  Shipping methods are Colissimo International for parcels, or priority letter post (not tracked) for needles only (items less than 3cm thick – EU countries only).

Colissimo International (to your home):
Value up to €75 - €12.50
Value over €75 - €8.00

For items less than 3cm thick – priority letter post (EU countries only):
Needles only up to 50g (total package weight) - €2.00
Neeldes only up to 100g (total package weight) - €2.50

 

Rest of Europe (Norway, Iceland, Eastern Europe, Turkey and the Channel Islands):

The shipping methods for these countries are Delivengo International Parcel (a service of the French post office) or Colissimo International.  For all tracked services you will receive an email with number for tracking your shipment on the relevant website.  Shipping charges are calculated according to the weight of your order. 

Delivengo International (tracked, NOT insured or signed for):
Up to 250g:  €8.50
251gm - 500g:  €11.00

Colissimo International (tracked, insured and signed for):
Up to 500gm:  €17.00
Over 500g: €20.00

Attention:  duties and taxes may be applied by local customs authorities and are the responbility of the customer.

 

Rest of the world :

The shipping method for the rest of the world is Colissimo International (the secure parcel service of the French post office). For all tracked services you will receive an email with number for tracking your shipment on the relevant website.  Shipping charges are calculated according to the weight of your order. 

Colissimo International (tracked, insured and signed for):
Up to 1kg:  €25.00
1-2kg: €32.00
Over 2kg - €45.00

Attention:  duties and taxes may be applied by local customs authorities and are the responbility of the customer.

 

CONDITIONS OF DELIVERY

Shipping charges are at a fixed rate and include packing, packaging and transport.

Delivery will be made to the address provided by the buyer.  The buyer should assure that he/she has given complete and correct address details.  In the event that delivery cannot be made to the address provided, resulting in the return of the shipment, redelivery of the order will be at the buyer's expense.

The seller will not be held responsible for delivery problems, loss or damage caused by the postal services.  In the event of loss or damage, an claim will be raised with the postal service (La Poste) ; in the event of compensation being paid, this will be reverted to the buyer in the form of a credit note or refund.

In the event of a Colissimo delivery being shown as "delivered" by ColiPoste, but which the addressee claims not have received, the postal service unfortunately does not accept responsibility and no refund can be made in such a case.

 

RETURNS

If you change your mind about an order, we accept returns for a period of 30 days starting from the date of receipt of your goods.

Please return your parcel in its original condition and packaging with a note explaining the reason for your request to the following address:

Yasmin HARPER
Laine des Îles
Le Petit Gue
22690 Pleudihen-sur-Rance

Items are to be returned at the customer's expense.  The customer may request a credit note or a refund.  No exchange possible (in this case, the customer should simply place a new order for the required items).

Errors or defective items

In the event of an error on our part or a defective item, please send us an email with a description of the problem (with photos if necessary) within 5 days of receipt of your order.  We will advise you if it is necessary to return the goods to us or not.  If it is, then Laine des Îles will refund the cost of return upon presentation of a postal receipt.  You may request a credit note, refund or replacement of the item.